Client Feedback

Client – Place Manager for Unison

February 2026

“I had the pleasure of meeting Emmanuel this afternoon when he attended Birdwood St to un-board/board  the property for me.

Not only was he early,  he went above and beyond. Realising I needed a torch to be able to see inside and take photos, he kindly assisted by providing a torch and holding it for me whilst I took photos. Then reboarded and we were done in no time.

I wanted to say a BIG thanks for his exemplary service today.  Please pass this onto him and to his manager.”

Client from Ascot Vale

February 2026

Emmanuel (carpenter/locksmith) attended – he is polite, professional and kind – thank you for exceptional work.

Client from Churchill Ave, Braybrook

February 2026

“Chin (electrician) attended for a compliance check – he was friendly and did a great job and thank you very much.”

Client from Eltham St Flemington

December 2025

“Chris (carpenter) has done a good job.”

Client from Rosslare Pde, St Albans

December 2025

“The Concreter (Abdullah) was friendly and respectful and has done a great job.”

Client from Georgia St Kealba

November 2025

“Damian, (gas plumber) has done a great job. I am grateful and happy with where the carbon monoxide alarm was installed”.

Client from St Albans

September 2025

“Concreter Abdullah is friendly and has done a great job.”

Client from Kurunjang

September 2025

“I am very happy with the trade assigned to this work. Alan from McPeake was very pleasant, experienced, and understanding of the works as well as providing answers to questions on-site. I have requested for Alan to be the first trade to be considered for future works at this property.”

Client from Hawthorn Drive, Hoppers Crossing

August 2025

“I was very happy with the service provided by Paul (carpenter) with the garage door repairs. Please pass this onto him.”

Client from Boreham St Sunshine

August 2025

“Plumber (Moreno) attended and he did a great job. 

He was honest explaining his actions and it was fixed in no time.

He deserved me taking the time to make this call and I wanted to pass on the positive feedback – very grateful”

Client from Farncomb St Ascot Vale

August 2025

“I’ve had a few different trades at my property for different jobs (water leak & porch repairs), and they’ve all been lovely and polite and done a fabulous job”

Client from Montgomery St Maidstone

August 2025

“Carpenter (Rick) completed works and did a very good job – thank you”

Client from Clive Ct Melton

July 2025

“I wanted to express my gratification about the wonderful job two electricians (Makal & Josh) did at my property and I thought management should know about this”

Client from Churchill Avenue Ascot Vale

July 2025

“Ali (carpenter) is professional with his carpentry works and he did a fantastic job.”

Client from Leslie St, St Albans

July 2025

The concreter did a great job. He is very mindful of what he is doing, so friendly and also respects me as a client!”

Client from Tollhouse Rd Kings Park

July 2025

“Mark (fencer), who attended to my back gate on 08/07 has been marvellous and I wanted to say thanks and to let you all know he worked hard to rectify things especially with the wind. He’s a very nice gent!”

Client from Alma St West Footscray

July 2025

“The plumbers (Shannon & Darren) who attended my property were fantastic.

Not only were they really nice guys, their communication was great and they rectified the issue in a timely manner.

So BIG thanks for a job well done”

Client from Curtin Crt Madstone

June 2025

Rick (carpenter) did a great job – he is professional and it shows in his work – he was kind and had a good sense of humour with them” 

Client from Roberts Cres Sunshine West

June 2025

“Guido (plumber) attended – he was polite and did a great job – would recommend him anytime – thankyou”

Client from Percy Street, St Albans

June 2025

“Guido (plumber) attended my property – I have never experienced a tradesperson like him. He is well mannered and did a superb job for the task at hand. He seems very knowledgeable about his trade. He also carried out the job efficiently. I wish all contractors were as qualified as him. I personally believe all of this man’s attributes have come about because of his apparent experience in the trade.”

Client from Main Road East, St Albans

May 2025

“Thank you – Your company has a very kind & professional plumber in Guido and I’m happy that he resolved the problem”

Client from Woodcock Close Flemington

May 2025

“PLC Gardening Services was very helpful and I did not get a chance to thank him before he left”

Client from Greer St Footscray

May 2025

“Ryan (electrician), assisted me while I was on the phone to the Housing Officer to assist me with the Gas Heater – He helped me start it.

He didn’t have to do this but was true to the Values of the Housing. Huge Thank you. His act of kindness goes a long way.  Please pass this on.”

Client from Hogans Rd, Hoppers Crossing

April 2025

“Gary (carpenter) was a professional and did a great job – thank you”

Client from Newbury St Werribee

March 2025

“Chris (concreter) was professional and he did a very good job.”

Client from Walker Cl Altona North

March 2025

“Dax (concreter) did a fantastic job, it was a big job and now it is perfect and he even fixed a previous tripping hazard – he was friendly, a gentleman and competent – Thank you very much.”

Client from Tollhouse Rd Kings Park

March 2025

“Mick (carpenter) did a great job – he checked that everything was working well before leaving the property.”

Client from West Footscray

February 2025

Just a quick note to say I was very impressed with the electrician that was at my residence on 04/02/2025.

He was very courteous, polite and friendly. When asked a question he replied in detail. It’s so refreshing to have a guy that knows what he’s doing. He’s a great asset to have in housing maintenance.

Thank you. PS He even bought out rubbish bin. What a legend.

Client from Alfrieda St, St Albans

February 2025

Mick attended and completed works. He was lovely and I’m very happy that the job was completed so quickly and it’s working great – thank you.

 

Client from Moonee Ponds

February 2025

“Compliments to Alan (fencer) who completed garden edging. He was polite, friendly, a good listener, proficient and did a great job, he called first to check if I was there which is a big plus too — thank you”

Client from Eltham St Flemington

January 2025

“Dean the plumber did a fantastic job and i am very happy.”

FIELD SERVICES OFFICER- HOMES VICTORIA

January 2025

“Will you please extend our thanks to Nick, Brayden, Trevor, Jason Lane and other trades involved in preparing the above property for a prospective renter.

It was a great pleasure to count on the responsiveness and professionalism of all concerned. This was one of  those jobs that required everyone to go above and beyond; they did so”

Client from Cedar Court Werribee

November 2024

“I had a lovely young man named Kyle(welder) replace my gates and fix a side gate. What a delightful young man Kyle is. He took his work very seriously and did a fantastic job.

To say he was very thorough would be an understatement. So, I just wanted to let you know you have a great worker on your hands. He was definitely a pleasure to deal with.”

BGIS FACILITIES & MINOR WORKS MANAGER – DEPARTMENT OF TRANSPORT & PLANNING (ROADS)

November 2024

“The works look fantastic, and the property manager and I are very happy with the end result!

Thank you to Glenn and the team for the great job they did and completing the works in the time frame advised.”

Client from Gunsynd Court Keilor Downs

October 2024

“Michael (RTA electrician) was professional and did a great job – he also called me before arrival with eta – I want management to know that we need more trades like him!”

Client from Kidman St Yarraville

October 2024

“Andreas (tiler) & Chris P (carpenter) have done a great job – thank you”

Client from The Strand Moonee Ponds

September 2024

“Tiler Tony was a breath of fresh air. He did a great professional job. He had fantastic customer service, was friendly, pleasant, considerate and we had friendly conversations – asking where I prefer he can get clean water from and where to pour the dirty water.”

Client from Footscray

September 2024

“Fencer Aly attended yesterday for the gate and he did a professional job, was friendly and harmonious and is very happy with result”

 

Client from Altona North

September 2024

“I am very happy with the work and the trades were fabulous (especially the supervisor Nick and the trade Emma who attended the next day. I am very impressed with how professional they were and how smooth the work went.”

Client from St Albans

August 2024

“Gary attended and he did a fantastic job – very polite and caring – listened to me and was very helpful and professional”

Client from Sunshine West

July 2024

“Everything is done – and they’ve done a beautiful job – thankyou”

Client from Elwood

June 2024

“Compliments to the Housing Office about contractor Shannon who attended to the above property. He was very polite and courteous and did a great job.”

Client from Richelieu St Maidstone

June 2024

“I am extremely happy with the contractor who attended for the split system and wanted to pass on that the contractor was amazing, polite and that he was quick and knew his job well. I am forever grateful,

Client from Raglan Street, South Melbourne

May 2024

Steve tiler attended and completed works – he was a gentleman, he works really hard and did a great job and thank you

Client from Braybrook

May 2024

“Concreter Abdullah attended this morning, he is  friendly & he did an excellent job”

Client from Princess Hill

February 2024

“Paul Carpenter did a great job. I am very happy with the work that he has done”

Client from Flemington

March 2024

“Dean Plumber was very polite, helpful and super friendly.

Just wanted to pass that on to you and Dean”

Client from Braybrook

February 2024

“Mark Fencer has done a great job and he is so polite. I am so happy with my new fence.

Client From Footscray

November 2023

“I am very very happy with the trade’s work replacing our shower screen, they even came early in the morning. They should be very happy with themselves and I am very proud of them. I want to thank them personally as this is also very good news for my family too”

Client from South Yarra

August 2023

“It’s been a long time since I’ve had a tradesman who’s professional, polite, respectful, treated me very well and I’m happy with the works”